Corporate Social Responsibility Statement

The Miles Smith Insurance Group is committed at all times to conducting our business in a responsible and sustainable way, as it is integral to the way that we do business. We are committed to behaving in a way that is beneficial to all stakeholders, our environment and the wider community.

We recognise 5 key areas that contribute to corporate social responsibility: our customers, our people, our local communities, our suppliers and our environment.

Our customers

We support many different types of customer by providing insurance products and solutions to meet the needs of insurance brokers and small, medium and large businesses.

We continually work to ensure that we are providing the best service for our customers, and the Financial Conduct Authority initiative ‘Treating Customers Fairly’ is core to this aim. We ensure that our communications with customers are clear, whilst we endeavour to provide products that meet their varied needs.

Our people

We respect and value the things that make our staff individuals and we’re committed to creating a culture of inclusion and diversity.

We provide access to training for all staff to put them in the best position to do their job well, and fulfil their potential. Regardless of role or level, everyone at Miles Smith has access to a variety of developmental opportunities to help realise their full potential. We believe that supporting individual growth and development helps us attract and retain talented individuals.

Our local communities

We believe in and support our local communities.

We’re keen to support colleagues who volunteer or fundraise for charity and can provide time off and company support to facilitate time in the community.

We are proud to have established a multi-year partnership with food redistribution charity FareShare, which we carefully selected, as we wanted to make a positive contribution to a charity that is close to our heart. We both share an interest in, and have knowledge of, the waste industry; we have provided insurance solutions to the recycling and waste industry for over 25 years and FareShare works to redistribute surplus food from the UK food and drink industry, which would otherwise become food waste, to feed vulnerable people.

Our suppliers

Our reputation is very important to us and to help protect this, we won’t knowingly do business with any organisation that doesn’t share our commitment to dealing with stakeholders fairly and ethically. Our approach to procurement is based on the principles of competitive tendering and dealing with suppliers in a fair and open manner.

Our environment

We believe in the principle of caring for the environment and continually strive to incorporate environmental good practice into our workplace, taking a sustainable approach to waste management and minimising our use of resources across the business.

We are focussed on improving our energy efficiency, manging our wastage responsibly and reducing our carbon emissions. Having taken large steps in our commitment to delivering a paperless office, minimising business travel is also an important part of our work and we provide teleconferencing facilities to help colleagues reduce the need to travel for meetings.

We recognise our responsibility to do business in a manner that protects and improves the environment for our future generations.