Miles Smith endeavour to exceed our customer’s expectations with regards to the provision of high quality insurance services.

We look to maintain and continuously improve upon our high standards of competence in all our activities that have an impact on Customer Satisfaction.

As an integral part of Miles Smith policies that include regulatory issues, we maintain registration to ISO9001:2000 as a means of ensuring that our skills, procedures and understanding of current and future customer needs:

• are appropriate and suitable to meeting our objectives.
  
  
• are deployed consistently and applied to all Miles Smith staff.
  
  
• deliver to customers and interested parties the benefits we seek
  
  
• ensure that Miles Smith complies with the highest levels of ethical performance.

It is our aim that all members of staff at Miles Smith work in an environment in which they are encouraged to contribute to improvement of customer satisfaction, quality and reliability. As part of this policy, the Company carries out regular audits of internal compliance to the Standard, and use a variety of methods to measure and track Customer Satisfaction. These audits are used to guide and direct our continuous improvement programme.

For more information regarding ISO9001:2000 click here.